Job Purpose:
- The incumbent will be responsible for conducting an independent controls and risk based review of all customer fulfillment departments.
- They will also independently conduct on the ground reviews to ensure that all agreed risk mitigants are being adhered to.
Key Responsibilities:
- Undertake periodic review of operations units to identify key risk indicators (KRI) across products, policies and functions and to list out interim and final mitigants including automation opportunities.
- Periodic follow up reviews to ensure risks highlighted earlier have been mitigated / eliminated and no new risks in the existing processes.
- Validate existing processes to ensure there are adequate controls in processes by way of sample check of processed instructions to ensure adherence to OP, review of MIS extracted by the unit and review of exception reports and action taken.
- Escalate to Senior Manager / Head if risks highlighted have not been mitigated by the unit as per the agreed dates.
- Follow up on closure of audit ROFs and escalate non closures to Senior Manager / Head
- Review process changes undertaken by operations unit to ensure KRIs is identified and that there are adequate controls in to-be processes.
- Create mechanisms to track implementation of interim and final mitigants identified.
- Ensure to list residual risks in each report and obtain sign off of Senior Manager and Head.
- Ensure all residual risks with high impact are signed off or reported to the Operations Risk Management Committee (ORMC)
- Report progress on implementation of action plans including update on automation opportunities and their current status.
- Participation in risk review meetings
Job Purpose:
To acquire Mortgage Loans through effective relationship management, ensure delivery of quality service to the customers; project a professional image, with an aim to meet budgeted volumes for mortgage loans on a team and individual level.
Key Responsibilities:
- To acquire Mortgage Loans through effective relationship management, ensure delivery of quality service to the customers; project a professional image, with an aim to meet budgeted volumes for mortgage loans on a team and individual level.
- Generate business to achieve defined sales targets in mortgages
- To explain the documentation, application and approval process of mortgage loans to the customer
- Liaise with the customers pre and post approval for completion of documentation and all related formalities
- To ensure that applications are error free and turnaround times are maintained.
- Assist RM’s in Tie-ups with Real Estate Agents and provide information on property market and other competitors on a regular basis. Ensure to list two real estate companies per quarter.
- Establish relationship with staff at the developer offices
- Focus on New to bank customers
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management.
In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans.
Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.
We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.
In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.
So join us in co-creating the future of RAKBANK!
What You Will Be Doing
- Developing and implementing the bank's corporate development strategy in line with business goals.
- Identifying growth opportunities through market research and competitive analysis.
- Leading the evaluation and due diligence process for potential partnerships, mergers, and acquisitions.
- Supporting negotiation and structuring of corporate development transactions.
- Collaborating with internal teams and external partners to execute initiatives effectively.
- Analyzing financial and strategic data to support decision-making.
- Developing and maintaining relationships with key industry players.
- Monitoring and evaluating the performance of existing partnerships and acquisitions.
- Presenting findings, recommendations, and progress updates to senior management and the board.
- Leading cross-functional teams to execute corporate development projects efficiently.
What You Should Have
- Proven track record in mergers, acquisitions, or partnerships.
- Strong knowledge of banking regulations, financial markets, and industry trends.
- Experience in managing cross-functional projects and leading teams.
- Excellent financial acumen and analytical skills, including building valuation models.
- Excellent communication and negotiation abilities.
- Strategic thinking and planning capabilities.
- Ability to work collaboratively in a team environment under tight timelines.
- High level of integrity and professionalism.
- Ability to communicate complex problems to senior stakeholders.
What We Are Looking For
- Bachelor's degree in Finance, Economics, Business Administration, or related field (Master's degree preferred).
- Minimum of 5 years of experience in corporate development or investment banking.
- Ability to resolve complex problems with conflicting information.
- Comfortable interacting with internal stakeholders from various departments and senior executives.
- Comfortable building relationships with external stakeholders involved in M&A activities.
- Functioning within the framework and boundaries of bank policies and overall organization governance frameworks.
- Authorized decision-making authority as per the approved authorization matrix.
What’s In It For You
- Pay for performance culture (Competitive and performance-linked compensation)
- Provision of medical care plan for your family and you
- Comprehensive Life insurance plan
- Diverse workforce and inclusive culture
- Career development and growth opportunities by design
- Work with the best minds in the field
- Get opportunities to bring your whole-self to the organization and perform to your best
Job Purpose:
- Oversee and manage market risk and ensure regulatory compliance, including monitoring market trends, assessing financial risk exposure, and implementing risk management strategies.
- Manage treasury middle office functions, such as cash management, liquidity management, and overseeing treasury operations.
Key Responsibilities:
- Responsible for overseeing and managing the market risk of the organization's investments and ensuring compliance with regulatory requirements. This role involves monitoring market trends, assessing the organization's exposure to financial risks, and implementing risk management strategies to mitigate potential losses.
- Responsible for managing the treasury middle office functions.
- Undertake Independent Valuation of Financial Instruments – FX, Commodity, Derivative, Fixed Income Bonds and Equity deals undertaken by Treasury Front Office.
- Monitor and Measure Trading and Investment Policy limits / risks pertaining to Treasury front office and timely escalation of the Breaches/Alert Triggers to Senior Management
- Responsible for Collateral Management and monitoring the Daily margin calls arising from derivative and FX deals undertaken with interbank counterparties.
- Responsible for daily P&L attribution analysis across various asset classes - FX Spot/Forwards, FX Swaps, Futures, Options, Interest Rate Swaps, Carry Trade/Arbitrage trades, Total Return swap/Leveraged trades etc.
- Expertise in Market Risk Stress Testing
- Monitor the VaR - Value at Risk for Trading and Banking Book
- Expertise in Internal CVA Modelling to accurately incorporate counterparty credit exposure.
- Expertise in Regulatory SA-CCR and CVA Capital Charge computations and Pillar 3 disclosures.
- Assess Model risk, perform Model robustness analysis and identify and evaluate Model limitations.
- Assist in the documentation of the Model framework document for Market Risk Models like VaR, Stress Testing, PFE-CVA models, etc.
- Carry out Independent Model validation assessments in line with the Model Management Standards of CB.
- Supporting SVP in Counterparty Risk Management including setting up of CCR Policy, CCR Risk Appetite, CCR Dashboards.
- Facilitate the setting up of the Market Risk Appetite as a part of the Group Risk Appetite framework
- Enhancing the MIS Automations regularly and the support in Treasury system Upgrade delivery project.
- Coordinate with other functions (i.e. Treasury, Finance, Audit, IT vendors etc.) and external consultants to develop systems and infrastructure to enable quick and reliable decision making.
- Preparation of the Market Risk Dashboard and reporting alerts to the Management as per the Investment Policy.
- Timely escalation of macroeconomic early warning indicators are identified and analyse and their impact on pricing and liquidity decisions are communicated and understood by senior management.
- Support in development and review of the Management packs covering Market Risk and Counterparty Credit Risk like Investment Committee, ALCO, Board Risk Committee, etc.
- Conduct of the Investment Committee meetings on a timely basis and preparation of all the necessary documents and recording of the minutes on a timely basis.
- Liaise with the Central Bank/Internal Auditors during the annual audit reviews and resolve queries to ensure compliance with regulations.
- Review of all Market Risk and Counterparty Risk related Policies & Procedures, Stress Testing Framework, Hedging Framework, Dealer Delegations etc. on a an annual basis and in line with the business requirements and Bank’s strategy.
Job Purpose:
- Drive the bank's digital marketing transformation by leveraging cutting-edge Marketing Technology and advanced Digital Analytics to optimize customer experiences and maximize business outcomes
- Lead MarTech innovations and digital analytics, collaborating closely with cross-departments and external partners, demonstrating a hands-on approach to propel the bank into a digitally empowered future
Key Responsibilities:
- Drive the bank's digital marketing transformation by leveraging cutting-edge Marketing Technology and advanced Digital Analytics. You will be instrumental in shaping our digital strategy, optimising customer experiences, and maximising business outcomes through data-driven insights. By actively leading and personally diving into the forefront of MarTech innovations and digital analytics, your role is pivotal in collaborating closely with cross-departments and external partners, demonstrating a hands-on approach to drive the bank into a digitally empowered future
- Develop and execute a comprehensive digital strategy aligned with the bank's objectives, leveraging MarTech and digital analytics to drive digital growth
- Play a key supporting role in the selection, implementation and optimisation of Marketing Technology solutions, ensuring alignment with the bank's marketing goals
- Oversee the collection, analysis and interpretation of digital marketing data to derive actionable insights that inform marketing campaigns and web customer experiences
- Leverage tools like Google Analytics to analyse data, extract insights and drive data-driven strategies for website and campaign performance optimisation, ultimately enhancing the bank's digital effectiveness
- Create and maintain data dashboards and visualisations using tools like PowerBI and Looker Studio. You will leverage these resources to extract insights, monitor performance, and drive data-driven strategies, ultimately enhancing the bank's digital effectiveness
- Manage and optimise our MMP AppFlyer for app marketing. This entails leveraging it to onboard new partners, extract valuable insights, create data-driven dashboards, and enhance the bank's digital effectiveness in the mobile app space
- Lead interaction with the SEO agency and manage interactions with agency and development teams to enhance the bank's online presence across website and Google My Business
- Manage tag deployment and tracking through Google Tag Manager, ensuring the precise implementation of UTMs and campaign tracking codes for accurate data analysis and campaign optimisation
- ·Manage all analytics across all web channels including the measurement and analysis of website performance, identifying problem areas, and testing opportunities to improve the customer journey and optimisation
- Support stakeholders with informed decision-making through insight and analysis, influencing and providing innovative ideas and recommendations
- Ensure a high standard of data integrity through accurate and relevant tagging and tracking
- Manage lead generation campaign activities throughout the full lifecycle from strategic planning and execution, to reporting on effectiveness.
- Direct segmentation and develop targeted campaigns to address specific segments / sub-segments
Job Purpose:
- To develop and implement comprehensive communication strategies aligned with the Bank’s transformation initiatives, serving as the primary point of contact for all corporate communications
- To play a pivotal role in building and maintaining the bank's reputation and ensuring consistent messaging across all channels
Key Responsibilities:
- Developing and implementing internal comms and employee engagement communication strategies
- Craft communication plans that align with the Bank’s transformation initiatives.
- Collaborate with cross-functional teams to ensure consistent messaging and brand alignment
- Develop and implement comprehensive communication strategies to support the CEO's vision and objectives
- Serve as the primary point of contact for all corporate communications, both internally and externally
- Handling Public Relations and Corporate Communications:
- Provide strategic guidance and support to the CEO on messaging and communication tactics
- Manage external communication channels, including media relations, press releases, and crisis communication
- Foster positive relationships with stakeholders, industry associations, and government bodies
- Driving Change Communication:
- During organizational transformations, lead communication efforts to manage employee expectations and address concerns.
- Advocate for transparent and empathetic communication during change initiatives
- Collaborating with Marketing Teams:
- Align corporate messaging with marketing campaigns
- Ensure consistent branding and tone across all communication channels
- Collaborate with cross-functional teams to create engaging content for press releases, speeches, presentations, and other communication materials
- Develop and execute communication strategies that support the organization's transformation goals
- Manage internal and external communication activities, including press releases, employee newsletters, social media, and public relations efforts
- Collaborate with senior management to craft key messages and ensure alignment with the bank's overall strategic goals
- Monitor media coverage and public perception of the bank, identifying and addressing potential issues proactively
- Oversee crisis communication strategies and respond to urgent situations swiftly and effectively
- Build and maintain relationships with internal and external stakeholders
- Produce high-quality content for various channels, including written materials, presentations, and digital platforms
- Handle communication during critical situations, maintaining transparency and trust
- Assess the effectiveness of communication initiatives and adjust strategies as needed
Job Purpose:
- To lead the development, management, and execution of a cost-saving pipeline through internal process improvement
- To collaborate with key sponsors, finance, and cross-functional teams to deliver process improvements benefiting Group COO operations
- To Influence and negotiate commercial terms with product and service providers to further cost optimization efforts
Key Responsibilities:
- Cost Optimization: Developing and implementing strategies to optimize costs across the organization while maintaining operational efficiency and quality
- Budget Management: Leading the budgeting process and ensuring that budgets are aligned with strategic objectives (planning, tracking and forecasting)
- Financial Analysis: Conducting detailed financial analysis to identify cost-saving opportunities and improve financial performance
- Process Improvement: Identifying and implementing process improvements to enhance efficiency and reduce costs Risk Management: Assessing and managing financial risks associated with cost management activities
- Stakeholder Communication: Collaborating with internal and external stakeholders to communicate financial performance and cost management strategies
- Team Leadership: Providing leadership and direction to a team of financial professionals to achieve cost management goals
- Compliance: Ensuring compliance with relevant regulatory requirements related to cost management
- Strategic Planning: Contributing to the development of the bank’s overall strategic plans and initiatives Driving the annual budget process and the monthly reporting for COO and Group Finance
- Delivery Coordinators will liaise for delivery of projects across business, technology and vendors, within the stipulated time, scope & budget. In line with Bank’s delivery standards and strategy, DC will be responsible for end-to-end project-management inclusive of program management or set of projects of medium to high complexity.
- Scope will include project planning, delivery, client interaction, trouble shooting, managing project operational parameters, testing planning & coordination, financial tracking, vendor and people management.
- Effectively lead cross functional & technical project teams and collaborate with business and vendors on project deliverable. Managed CAPEX and OPEX projects worth under a million to 5M USD
- Manage delivery of applications, customs modules, data migrations, and integrations, digital transformation projects using Scrum & waterfall methodology
- Preparing detailed project plan, schedules, risk mitigation plan, project financials
- Estimation of resources and participants required to successfully deliver project as per BRD
- Conducting project steering committees & working group meetings
- Preparing & presenting and published various artefacts for project monitoring, controlling and project status meetings
- Stakeholder & vendor communication & management
- Managing stakeholder (Business Leads & other involved parties) expectations before and during project implementations and releases
- Requirement analysis and design coordination, documentation, implementation
- Facilitating scrum ceremonies: daily scrum, sprint planning, sprint demos, and sprint retrospective meeting
- Tracking and mitigation of delivery risk with stakeholders (BLS, BAs & technology support)
- Managing and coordinating with vendors and consultants and conduct vendor evaluation meetings – based on RFPs
- Working closely with Architecture, & Technology Support, Testing Teams for project deliveries, quality assurance
- Project estimations and financial forecasts with sufficient level of detail to support baseline estimates; monitoring and report progress of project initiatives; tracking payments/invoices
- Ensure all are aligned and adhered as per INFOSEC guidelines
- Coordination with INFOSEC for risk assessment, with Internal Controls for operations & procedures.
- The Technical Release Manager will be responsible for overseeing and ensuring the smooth and successful deployment of technical projects to production environments at RAKBANK. This role involves coordinating between various stakeholders, managing risks, and ensuring compliance with the bank's standards and regulatory requirements.
- Release Planning: Develop and maintain a release management plan that encompasses all aspects of a release, from design through to deployment, ensuring alignment with multiple project timelines and business objectives.
- Coordination and Communication: Act as a bridge between the development, QA, operations, and business teams to ensure clear communication, understanding of goals, and alignment of expectations for each release.
- Risk Management: Identify potential risks associated with releases and develop mitigation strategies to ensure uninterrupted service delivery to customers.
- Compliance and Standards: Ensure all releases comply with RAKBANK's internal standards, industry best practices, and regulatory requirements specific to the banking sector in Dubai.
- Deployment Management: Oversee the deployment process, ensuring that all technical specifications are met, and the release is deployed successfully with minimal disruption.
- Stakeholder Management: Engage with key stakeholders throughout the release process, providing updates and managing expectations regarding release outcomes. Including staff members up to and including the CEO.
- Quality Assurance: Work closely with the QA team to ensure that releases meet the required quality standards before deployment.
- Post-Release Support: Coordinate post-release activities, including initial incident management and overall support handover, documentation, and retrospective reviews to identify areas for improvement.
- Developing software applications and Data Marts that collect, process, and analyze data from various sources.
- Creating algorithms and models that can identify patterns and make predictions based on data.
- Develop and execute complex SQL queries to extract data from large databases.
- Utilize Power BI to create dashboards and reports that present data in a clear, concise, and actionable manner.
- Employ Python programming skills, especially with Numpy and Pandas libraries, to analyze data and automate data processing tasks.
- Design and implement robust data visualization strategies to communicate insights to both technical and non-technical stakeholders.
- Collaborate with cross-functional teams to understand data requirements and provide analytical support.
- Identify, analyze, and interpret trends or patterns in complex data sets.
- Advise on data-related best practices, including data integrity, validation, and clean-up processes.
- Stay abreast of industry trends and advancements in data analysis technologies and methodologies.
- Building user interfaces and dashboards that allow users to interact with and visualize data
- Testing and validating software and data product to ensure accuracy and reliability
- Collaborating with other developers, data analysts, and stakeholders to ensure that the software meets the needs of the business or organization
- Support Business Performance & Strategic Analytics, business departments and decision-makers.
